According to a New York Times review of Reconciliation: Islam, Democracy, and the West by Benazir Bhutto:
In Bhutto's new book, "Reconciliation," a volume she finished days before she was killed, she lays out her vision of Islam as "an open, pluralistic and tolerant religion" that she says has been hijacked by extremists, and her belief that Islam and the West need not be headed on a collision course toward a "clash of civilizations."
She quotes passages from the Koran in support of her argument that Islam preaches tolerance and pluralism ("You shall have your religion, and I shall have my religion"), and she compares Osama bin Laden's "attempt to exploit, manipulate and militarize Islam" to terrorist acts committed by other religious fanatics: "whether Christian fundamentalists' attacks on women's reproductive clinics or Jewish fundamentalist attacks on Muslim holy sites in Palestine."
The quote seems to support the idea "that Islam preaches tolerance and pluralism". But I don't see how two parties are supposed to resolve their differences. So far, I haven't found any information about a practical model that a person should use if they feel someone has offended or wronged them.
I gather there is an Arabic tradition of reconciliation called Sulha that per-dates Islam. Would this be an accepted model for most Muslims?
I've asked a similar question of Jews and I have an idea of how the Christian Scripture addresses the problem of what to do when one member of the faith sins against another. In both cases, the first step is for the person who feels they've been wronged to approach the other privately. But I don't know if there's a standard model of reconciliation in Islam.